1. About these terms
These terms apply to services supplied by Two Tone Running, operated by Dave Burnell. They are written for customers buying coaching or related services for personal use.
2. Services
Services may include monthly running coaching, personalised one-off training plans, one-off or add-on strength & conditioning programmes, 1-to-1 running sessions and access to relevant parts of the Two Tone Running athlete app.
The service description and price shown on the website or agreed with you at the time of purchase form part of the contract.
3. When a contract is formed
- One-off online plans: a contract is normally formed when the Stripe payment is accepted.
- 1-to-1 sessions: submitting the booking-request form is not a confirmed booking. A contract is formed when the location/time are agreed and the requested payment is accepted.
- Monthly coaching: a contract is formed when your coaching place is accepted and the first agreed payment is made or another written start arrangement is confirmed.
If a service cannot reasonably be provided, any payment already taken for that unavailable service will be refunded.
4. Prices and payment
Prices are shown in pounds sterling unless stated otherwise. Payments made through the website are processed by Stripe. You are responsible for providing accurate payment and contact information.
Recurring coaching charges, where offered, will be explained before you commit. Optional extras must not be charged without your agreement.
5. Personalised one-off plans
A personalised plan is created using the information you provide after purchase. You are responsible for completing the questionnaire accurately and promptly. Delivery is not instant: the expected turnaround is confirmed after the required information has been received.
If essential information is missing, delivery may be paused while clarification is requested.
6. Ongoing coaching
Ongoing coaching involves review and adaptation, but the exact frequency and level of contact depend on the package purchased. You should use the agreed check-in, feedback and messaging channels so that relevant information reaches your coach.
Training may be adjusted in response to your availability, completed training and feedback. A change to the plan is not a guarantee of a particular performance outcome.
7. 1-to-1 sessions
The standard service area is within 20 miles of Huddersfield unless another location is agreed in advance. Booking requests are subject to coach availability, suitable meeting location and any weather/safety considerations.
The session focus is agreed from the information you provide. You should arrive suitably dressed/equipped and disclose anything relevant to safe participation.
8. Your responsibilities
- Provide information that is accurate and reasonably complete.
- Tell the coach about relevant changes in health, injury, pain, medication or circumstances where they may affect training.
- Use reasonable judgement and do not continue an exercise/session that feels unsafe or produces concerning symptoms.
- Follow local laws, venue rules, road/trail safety and equipment instructions.
- Do not share account access or misuse the athlete app.
9. Coaching is not medical diagnosis or treatment
Running coaching and strength programming are exercise services, not medical services. Two Tone Running does not diagnose injuries, prescribe medication or replace assessment by an appropriately qualified healthcare professional.
Please read the separate Coaching & Health Disclaimer.
10. Athlete app and technology
App features depend on your package and may change as the service develops. Reasonable efforts are made to keep the app available and secure, but uninterrupted availability cannot be guaranteed because internet services, browsers, hosting providers and third-party platforms can experience faults or maintenance.
If a technical problem materially prevents delivery of a paid coaching service, we will work with you on a reasonable alternative method of delivery while the issue is addressed.
11. Plans, content and intellectual property
Training plans, programme text, exercise guidance, app content and Two Tone Running branding remain the intellectual property of their respective owners. A purchased plan is licensed to you for your own personal training use.
You must not resell, republish, commercially distribute or present a Two Tone Running plan as your own work without written permission.
12. Results and performance
Training response varies between individuals. Race times, fitness gains, body-composition changes and injury outcomes are not guaranteed. Coaching will be provided with reasonable care and skill, but outcomes are affected by factors outside the coach’s control including training consistency, recovery, health, weather and race conditions.
13. Changes to a service
If a material change is needed to a service you have already purchased, we will explain it and aim to offer a reasonable alternative. We will not use these terms to make a material adverse change to an agreed paid service without appropriate notice or remedy.
14. Cancellation and refunds
Consumer cancellation rights and Two Tone Running’s practical cancellation arrangements are explained in the Cancellation & Refund Policy. That policy forms part of these terms.
15. Responsibility when things go wrong
Two Tone Running is responsible for providing paid services with reasonable care and skill and for losses that the law says cannot be excluded.
Nothing in these terms excludes or restricts liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
Two Tone Running is not responsible for losses that were not caused by a breach of these terms or negligence, or for business losses where you bought the service as a consumer for personal use.
16. Complaints
If you are unhappy with a service, please email dave@twotonerunning.co.uk with enough information to identify the service and explain the problem. We will aim to respond promptly and fairly.
17. Governing law
These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you retain any mandatory consumer protections and rights to bring proceedings that apply in your home jurisdiction.